They're getting a lot more positive comments, not only the nurses, but the maintenance person. A patient might notice how wonderful the grounds look.

We wanted to address the patients' emotional needs and how they were handling being in the hospital. We're being attentive to what they're not saying -- that nonverbal communication.

We've learned a lot from it. The goal is to ultimately improve the patient's experience.

The staff sits in and hears things from the patients' perspective.