They're getting a lot more positive comments, not only the nurses, but the maintenance person. A patient might notice how wonderful the grounds look.

241

We wanted to address the patients' emotional needs and how they were handling being in the hospital. We're being attentive to what they're not saying -- that nonverbal communication.

210

We've learned a lot from it. The goal is to ultimately improve the patient's experience.

164

The staff sits in and hears things from the patients' perspective.

85