We discovered there was a gap. We started working with employers on how they could comply, and as a result, collections just skyrocketed.

Now 60 percent of our cases have orders.

Making good use of federal databases helps state programs immensely, but local information is invaluable. These are people who know these communities, they live and work there.

We make sure that legal parentage gets established for the child. We do get involved with the hospitals, we talk to both parents about how to sign a voluntary acknowledgement of paternity. Or we can use other judicial or administrative remedies to make an alleged father become the legal father.