The stronger you are at selling solutions, the more, of course, the customer is willing to pay, but also the longer you're able to keep that customer as your customer.

For many, many years, communication has been pretty basic. The last major upgrade opportunity, the last major change, was really around Y2K. That was the biggest change-out.

Communications means more than just a phone these days. On average, people have 6.4 devices today.

It really creates whole new ways communication is working.