This is the most expensive, worst and most complicated disaster that we've had to deal with for a long time.

What gets people into trouble are small claims several times a year. It indicates there's a pattern there.

An up-to-date home inventory is one of the best ways to make the most of your insurance dollars.

When there is a big catastrophe, rates don't go up in other parts of the country to make up for the losses. That's not how it works.

We're expecting premiums to moderate ... and (the growth rate) will probably continue to slow except in some parts of the country.

This is going to be one of the, if not the, most costly natural disaster in the United states.

The risk of flooding is higher than most people think. You should talk to your agent about the possible risk of flooding. Floods happen every year outside of designated flood zones so everybody should take this risk very seriously. ... Make sure you have enough to rebuild your home and enough to replace what's in it.

Each company has different procedures, but generally if you file a lot of small claims that can be problematic. Statistically, most people only file a claim every 8 to 10 years, so if you're filing more than that you stand out.

We're expecting premiums to continue moderate. The increase in 2005 should be smaller than last year, probably less than 2.8 percent.