As is our policy, National Heritage Academies conducted extensive reference checks on Dr. Michael Carr going back 10 years. Like all school employees, his fingerprints were submitted to the New York State Education Department for a criminal background check and he was hired under conditional approval pending the outcome of that process, per NYSED guidelines.

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Certainly, we don't want Mattress Firm to be seen in a negative light here. We do care about our customers. We just hadn't received a claim form from her.

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