This is a scam. It doesn't affect a lot of businesses – 200 last year out of millions across Canada – but when it does strike it can run up bills of several thousand dollars in just a couple of days. We're just encouraging customers to take a few simple steps to protect themselves.

We'll forgive a 1-900 charge on a one-time basis, on the condition that the customer places a 1-900 block on their line.

We didn't have people in the right position in the entire second half. I could only call so many timeouts to get us back.

We have to do extensive and time consuming repairs to each one of those 300 phones. We are conducting those repairs and getting out there and doing that, but because there's such a high number of phones that have been damaged, our resources have been stretched.