Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

260

If you're a Mom or Dad on vacation with the kids, the last thing you want is to arrive at the hotel and find out that the pool is closed. With our proactive alert system in place, we are now able to consistently and efficiently execute a process to avoid instances like this.

74