The problems are with the smaller carriers, which SYSCO relies on heavily. Small carriers don't have a lot of this information readily available. We ask them to enter the data in our Internet-based transportation management system, but they're not always good about doing it.
Carriers that do enough business with us could drop a full trailer, pick up one of their empty trailers, and go. They don't even have to wait two hours; they can do it in 15 minutes.
Some of these companies do a great job, while others have a different attitude.
In years past, shippers did whatever they wanted, yet could always find a carrier. But now transportation is often very difficult. We understand we need to develop collaborative relationships with our carriers.
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