That's somewhere around 800,000 units of product.

229

I wish we could replace a family pet. That can't be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.

179

Our goal is to be fair and consistent and do the right thing.

172

We want to work out a consistent and fair program to provide customers disaffected by this tragedy with help with their veterinarian bills.

145

I have no reason to believe that the test failed.

129

We had no idea anything slipped through until we got a call from Upstate New York that our product was hot.

118

It's going to take some time to take care of all these customers, and we're going to do it.

106

It's just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths — in my opinion.

94