In hindsight, I wish we had forecast the replacement cost of moving talented managers out of successful properties.

233

I would advise any CFO doing an acquisition to factor in a very hefty human resources legal budget, because the lawsuits start going wild.

171

We have learned the hard way—and I mean the million-dollar hard way—to look at the cultural fit and performance level of frontline staff, because there is never another time in the history of the company when you can choose your own workforce.

126