Prices are high. I hate to see it when a shipment comes in and I see what it's going to cost a student because you look at it and think, how can it be that much?
There's still the ability to shop for all desktops and notebooks on the site, but we felt the need to break down the major categories to limit the number of choices that appear.
We don't have the resources to provide things like athletics or vocational programs.
I can understand where people are coming from, but at the same time, this is America and we have freedom of speech. I have the choice if I want to go see something like this or not.
We're not doing away with free shipping, but we're adding a new option, which is free pickup. Free shipping is a promotion that comes and goes on a daily basis or a weekly basis.
You kind of grow up with the kids. I think it's the best of both worlds.
The IVR is actually in place to help the customer and get them to the right place faster.
People just assume that the bookstore orders the books and has all the control and we don't. I have the control over how many I order, but I don't have control over what's picked for a class.
This neighborhood is on the television for bad things all the time and you want to send my child there?
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