We had a department in place to handle questions and concerns from doctors, but we didn't have anything for patients. We don't typically talk about results with patients. In most states, we're not even allowed to discuss medical results with patients.

191

We take the idea of regular compliance and medical complaints seriously. We've been working hard to address all of these issues.

169

The concerns were principally related to management of the facility. We are not aware of any health issues related to those concerns.

163