Touch your customer, and you're halfway there.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Touch a face. Touch a hand. Say, "This is for you, this is what I want you to wear."

Look for a sweet person. Forget rich.

If there is a message at all, it's probably that we have to recognize in ourselves how we feel morally about certain things and make sure we follow that up with our actions.

Significant inventory contraction by U.S. retailers.

I can understand the skepticism, particularly regarding Estee Lauder.

New generations want to buy their own brands, ... They don't necessarily want to buy a brand that's been around for a long time.

Our existing brands have a fairly strong and wide distribution in the stores that they are already sold. We were excited about the possibility of working with Kohl's to create new brands for their customers.