This alliance will be focusing on delivering solutions for our customers, in areas where Sears is strong and we can leverage our great brands in Craftsman and Kenmore, with us realizing that we cannot do this all ourselves.

221

Communication with customers is key. Trying to understand what their issues are, let them know what's going on. They really, really appreciate that.

204

We intend to proceed ahead with AOL as our partner in these areas, and we will also look at other things in which both companies can work together on.

140

This is the first time, to our knowledge, that a proprietary credit card has been accepted on the AOL service.

105