But it's them that are so good. That's what this business is all about -- it's people from the ground up. It's the homeless to Bay St. bankers.

191

A good manager strives to do the right thing. A good leader strives to do what is right. We are in a business where you can't measure productivity by time.

159

You have to shake it off. If we dwell on the last call, we would be no good at the next one.

148