Gives you a chance to get ahead.

210

We just all feel so terrible and want to help out any way we can. We're trying to get her back on her feet and make this as bearable of a situation as it can be -- just to make sure that she's OK and her son is OK.

176

Wachovia is an interesting case. They came from behind [in last year's study]. They had a redesign and a very effective one. They made their categories and links clear, simplified page layout and design and made the site easy to read and understand, not too cluttered, not too many graphics.

157

If customers can't figure out how to do something, that's a loss, but the loss is bigger than the customer's not using the site. People get frustrated and globalize it to the brand. Some sites can really hurt the brand.

122