We received permission from the federal government to load April benefits early on March 27 since April 1 is on a Saturday. This way, both the vendor and our local and state offices would be open and staffed to help people with problems during the week. We certainly apologize to anyone who has experience difficulty.

At a time when eligibility and services are being reduced in order to save money, an expansion of services for people who aren't eligible for the program is not under consideration.

Jon Allen

We received permission from the federal government to load April benefits early on March 27 since April 1 is on a Saturday. This way, both the vendor and our local and state offices would be open and staffed to help people with problems during the week. We certainly apologize to anyone who has experience difficulty.

Jon Allen

We are aware of the situation and are in contact with the vendor to remedy the situation during this time of high caller volume. Based on past experience of implementing this system in other states, the clients that opt out of the automated phone system was much lower.

Jon Allen