One of the worst days of my life was after Andrew Bess was killed in a car accident. His brother, Michael, came out to the mailbox and told me. I walked into the house to (his parents) Bill and Becky, and hugged them. That's all you can do.

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The best thing about my job and what I'll miss the most is contact with my customers. A lot of us in the post office are like me. Maybe not to the degree that I am because I always wanted to be like the old-time mailman, part of the neighborhood. Kids come to me. I put bicycle chains back on bicycles.

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