The message we want to send to anyone who might cheat the city is, 'We're gonna get ya. We're gonna identify who you are.'

The reality is when the emergency occurs, it's simply too late to begin to ask the tough questions.

At the operations center ... an alert goes off [when gunfire is detected], and then they are able to instantly view the image and respond. The camera actually instantly turns in the direction of the gunshot.

[After working closely with business leaders and] crunching the numbers in a dozen different ways, ... alternative ways to fund the downtown special service area, but not do it through a tax.

That as a government we're prepared, and ... it's not just an image -- that there is reality and depth to it -- and that we can truly ensure that we are as able to respond and as able to secure [the city as best] we can.

The mayor kept sending us back to the drawing board and saying, 'There must be a better way to do it.' The summation of all that groundwork is ... we're pulling the idea of a downtown special service area.

There's one particular case where ... a tip came in in the morning, and by that night, the individual was identified and ... termination paperwork had begun on that individual. If we look at the inspector general's office, that kind of turnaround is a new precedent for them. That's why the mayor wanted to publicly applaud them and say, 'Keep up the good work.'

Within the last few months, the nature of the investigation has changed.

One of the things that disturbed us historically was the backlog of cases that existed. We are very happy to see that a lot of that backlog is now starting to be chipped away at. We're seeing a rapid turnaround of cases.