He has an independent style, a kind of derring-do that so far is challenging the ACS culture just brilliantly. We tend to be very careful and conservative, those of us who have been around for a while, and he's coming in with a whole different perspective.

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Glenn's model has put us in a position where we all have a common message, and all of the efforts of the office are leveraging the other efforts better than they have in the past. There's a clear notion that there's a single songbook we're all singing from.

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