From the evidence so far it appears that home credit customers obtain the loans they need with repayment arrangements that suit them - but pay a high price for doing so.

216

The conditions have been beyond everything they've ever seen before, and they said they're beyond anything you can imagine.

192

Customers value home credit because it suits their needs very well but the fact is that they are paying too much for it, because of the lack of competitive pressure in the market.

135