Consumers don't feel like they're being had because there's more information available.

259

If they do not shift their efforts to alleviate technology issues and improve customer service in the coming months, they risk losing the customers they spent so much to acquire.

190

Consumers are far more sensitive with buying gifts than they are with buying personal items. They're more concerned in making sure items arrive on time, if they're damaged, those kinds of issues.

136

Women buy three times as much in remote [mail or phone order] clothing purchases than men in traditional channels. We believe that category has been waiting for women to come online.

50