The real key to our concept is that our menu is unique. People can get wraps or hoagies anywhere. But our menu, with our fresh baked bread and signature salads and sandwiches, stands out. And because we focus on the business community, customer service is a high premium to us.

If we look at a salad mix in the morning and it isn't bright and crisp, then we're tossing it, because that's our brand. We get feedback from customers all the time that we put an emphasis on freshness and flavor and it's a nice change of pace.