Groove allows users to do ad-hoc real time collaboration.

The single largest area where organizations can help improve their productivity is in how their employees leverage information systems to work together. In this new world of work that includes rapid change, IT departments need to ensure they are providing the collaborative infrastructure that employees are demanding.

Has the Canadian economy and its' workforce been elevated? Are they being asked to do more? This is what we wanted to know. Eighty-six per cent said yes, absolutely'; employees are doing things they never had to do before . . . these same people told us they need the right tools and that they can't just use a telephone and desktop software anymore.