The other thing to keep in mind is, it's not just about uptime. It's also about performance and response time. Some of these solutions are slower to refresh. All the vendors need to focus not only on uptime but also on performance.

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I think we will need to see much more of that down the road.

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Hybrid deployment will be more important to companies. Whatever can get them on a system quickly.

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Because business users haven't had to deal with service-level agreements in their jobs, they might not even know what they are. Then, if there's an outage, they'll be unhappy.

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