It's declining — and that's good, Our attitude is, if the customer wants that, let them give it to you.

228

So many people research online — the whole use of ratings, reviews and guides, all that keeps increasing.

188

The whole notion of alternative payments is really growing as an industry.

150

Personalized shopping experiences on the web are still a long way from reality for most of the merchants surveyed. This is the ultimate promise of the web and must be part of any strategy.

109

This is the big crunch week for online shopping. Next week you will have a few players who can still handle ground shipping, then everything will move into expedited shipping.

86