The deplorable attack ... was a deliberate attempt to kill and maim defenseless Serbian men, women and children.

I am talking five years, and it could be 10 years.

We all agree we live in a much better situation today than when we arrived. It's not ideal. Nobody ever said it would be. There is a long way in front of us.

Look at Northern Ireland and how long that is taking. Look at Sinai and Lebanon, and you see how difficult that is.

This was an inhuman, very cowardly terror attack on civilians, which shocks me and which shocks many people in the country.