I would just tell him how proud I am and what a true honor it was to be his mother.

They are way over the time that is allowed under the regulation to respond to a public records request.

The public owns these records. It's our right to have them. They don't get to withhold them just because they don't agree with us.

Basically what they say is they want to give us a printout from the (electronic) file. They don't want to give us the file itself. It doesn't enable us to get to the bottom of what we need to know.