"John Charles Creasey Walden" was a London-born member of the Hong Kong government/colonial administration in Hong Kong from 1951 until his retirement 1980. He graduated in 1950 from Merton College, Oxford, with an Honours Degree. He also studied Chinese language/Chinese at the School of Oriental and African Studies in London and at the University of Hong Kong.

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We want to offer the consumer the most integrated way of doing business.

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To complement our Best Buy stores over the course of two or three years, the company didn't really market the site, ... It was trying to pay attention to the world around it -- find out what might be possible with the Web site.

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In 1998 we sacrificed short-term growth, but we built the foundation for an exciting and financially attractive long-term business.

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Success to Best Buy is not measured by revenue. It's measured by how many consumers have experiences that are favorable, and that they are able to make a purchase on the telephone, Internet or catalog.

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I think the one distinction is that the store experience at traditional retailers is designed around how consumers react when they walk in the store, ... How do you select a product off the shelf? The same thought has to work for consumers on the Internet. They can click one button and be gone.

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I think the amount we learned from ourselves selling music was probably not as critical as looking at the marketplace, building the business around that vision.

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Best Buy started recognizing that these categories (electronics) would be great categories over the Internet. The second thing was that building a competitive Internet channel was going to require capabilities and knowledge Best Buy frankly just didn't have, ... They recognized just how difficult that would be.

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