The staff made poor investigative decisions, and gave inadequate attention to clear warning signs.

227

It is clear to me that ACS cannot conduct business as usual. We have lost a child we could have saved. We must take a careful look at all of the events over the past few months and make a determination of what is not working.

202

This little girl is as strong and capable and bright as she can be because of her mother. It makes us hopeful for the future…that she will in the long run do well.

190

I have found indications of unacceptable and unsafe practices on the front lines. The systems are in place, but they aren't necessarily being used to make good judgments.

176

We do want to make sure that her family, that could be quite strong down in Bolivia, know what's happened and have a chance to figure out what they would like to see done.

170

Preventive services, school personnel, community agencies and the police are critical partners in our work, and yet wherever I turn, I see problems in communication and ill will, which each directs towards the other.

170

She will be with a strong family, I can guarantee the citizens of New York about that.

162

We will also seek a permanent adoptive family, ... I can look everyone straight in the eye and tell you this girl is going to go to a strong family.

149