All factors associated with tepid internet use.

When you focus on the behavioral aspects of Internet users on dial-up, they're not doing as much as Internet users who have adopted.

The fact that you had this U.S. domestic crisis and people turning to international news sources is interesting.

The low-hanging fruit of early adopters is gone, ... And the remaining dial-up population seems unenthused in terms of the Internet, so mathematically, that makes for a smaller fruitful pool for providers to select from.

Details of how to get a subscription drug benefit available to senior citizens was recently put online but only 27% of over-65's have net access, meaning people were lacking information about a key benefit.

The migration to broadband is happening more slowly for dial-up users in 2005 than 2002. With fewer new internet users coming online these days, the stock of potential broadband subscribers is not being replenished.

They're not as ardently engaged as users a couple of years back. They're satisfied with rudimentary applications on the Internet. They like e-mail. They will check the news. They're satisfied with the basics.

People do benefit from information they get online, whether it's health care or information on government services or just social connections from e-mail. We've found that broadband connections tend to magnify those impacts.

It can give a movement like this legs that it wouldn't have had 10 years ago, ... Today, protest is decentralized. You don't have to get 100,000 people marching on Washington. But you can get 10,000 people in 10 different cities rather quickly.