There was a message of restraint, of great discipline, of great pre-planning, to eliminate as much as possible the random acts, the guys feeling isolated, the guys feeling threatened. This was very different from what happened in a lot of other cities.

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There was no formula. But after a year or two, seeing Lindsay walking down 125th Street in Harlem was not unusual. They understood what he was telling them: He didn't say that he could instantly make housing better, but that the person in charge of the government really did care and was doing the best he could.

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