The boundary-less world created by the Internet is thrilling but scary for the vast majority of consumers. Sometimes we can get carried away by teenagers and pre-teenagers and use them as a measure for what is happening in the world. A 40-year-old with three kids has different needs from teenagers, and teenagers get older and their needs change.Gavin Patterson
"Gavin Echlin Patterson" is a British marketer who was appointed as chief executive of BT Group plc in September 2013. Before joining BT, he worked for Telewest and Procter & Gamble. He is the president of the Advertising Association.More Gavin Patterson on Wikipedia.
The overall service experience such as billing, technical support, and repair are important to customers. It's also important to customers to provide them with a one-stop shop for all of their communications needs. Then we have a trusted brand. Whom do you trust to provide you with these important services?Gavin Patterson