We had an old, patched-together PBX system that was on its last legs.
We're a brewery, not a phone company, and we believe in sticking what we know how to do, and to outsource everything else to people who know their businesses better than we do. Sure, you can buy systems to install yourself, but at the end of the day, you have to maintain and fix those systems yourself. With a hosted service, we get a lot more functionality, and better service, at a lower cost.
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