We can stand up and tell people they ought to be keeping up-to-date with patches, but in the real world, that's not particularly useful advice. There are just so many of them.

The important thing here is that if these people feel they were victimized [by shopping at Egghead.com] they will not patronize Egghead again, no matter what happens.

This isn't a security story. This is really a story about how the music industry is dealing with its former reluctance to work with the Internet.

This is a huge expenditure for organizations.