Rather than saying, 'Sorry you can't donate, goodbye,' (we can say) 'we may have this other option'.

We are eagerly looking forward to the moment we make a match.

The recipients don't know how to say thank you. Some are uncomfortable that someone's death led to their salvation.

It's in our power to save these lives.

The fact that she [Reed] took this tragedy and turned it into something positive helped her cope with the tragedy. We see that a lot.

I don't really see any down sides.

Sometimes they're ready at different times. Sometimes they just want to write to each other and not meet face to face. Sometimes they just want to talk on the phone.

When we become donors we save people's lives. It's that immediate. It's a cure.