All the power people and state troopers have told us that Silsbee was the hardest-hit town in southeast Texas and we had nothing. There was no medicine, no FEMA, no Red Cross -- nobody.

262

Companies should decide what processes and competencies they must excel at and specify measures for each.

209

Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.

130

They're victims of being deceived.

115

The games introduce them to other things. Things like promotions and hot deals, and it gives them an incentive to come to one of our properties.

96