You have travelers earning mileage in so many different ways, they get very excited and put them toward the trip of a lifetime to Hong Kong or Hawaii, when in fact it's very difficult to cash in those miles. You need to do it up to a year in advance.

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I'm not surprised; there have been rumblings about this for a long time, ... It's a shame. It's kind of sad because it's been around for so long.

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