When we started out, there was a lot of trepidation caused by the uncertainty. We got ahead of them and explained that is all about enhancing capacity. We need to go from 100 IT staff to 200 to take on new products but can't afford them in the U.S.

202

Our requirements turned out to be overkill. If you try to treat one of these suppliers as a body shop -- telling them exactly what to do and how to do it -- it does not go well.

174

We found them to be very culturally flexible, but even to the point of helping a client down a path that is not ideal. This is a little different from U.S. providers.

171