We immediately contacted the Rhode Island CIO and the Secret Service and the credit card-issuing companies to flag those accounts so they could be monitored for possible fraudulent activity.

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We discovered the breach on Dec. 28. It was due to an error in a line of software code that our local office in Rhode Island that manages the state's portal [NEI] had written. So we immediately closed that breach, fixed that error and initiated a deeper investigation, including a follow-up security scan of the entire site.

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This was another huge game. Most importantly now, I think, is that we have a new confidence.

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