We found that the most popular way to buy was through retail, but the happiest number of people were those who bought over the phone.

That's one of the great things about telephony services today. You can call somebody who isn't even near a computer, and they don't have to own one.

You sound like you're on a cell phone that might be running low. Other times you can't hear anything at all. So the quality is very inconsistent and unpredictable.