Service is not a San Francisco problem. It's a national problem, ... It's the largest problem in the restaurant industry in the 71 cities we cover.

Take it from a food lover -- there are few places that take restaurants as seriously as the Bay Area. The result is that San Francisco is home to some of the best places to eat in the entire country.

A lot of people buy floor seats for the basketball season and pay $2,000 each without batting an eye, ... People spend money to get a great seat at Yankee Stadium, the World Series, or the opera. People who spend that kind of money at restaurants instead are restaurant enthusiasts, and they are willing to pay whatever to get whatever they want.

Wolfgang Puck and his wife, Barbara Lazaroff, have it all, ... There are endless people, who are either imitating him or trying to, but it's very hard to imitate somebody who is that good and that creative.

I had expected it would be bad, but not this bad.

Today, most people consider just getting there to be the only remaining value in air travel.

You're treated like cattle - but they get fed.