They didn't get the blunt end of it.

The lines of communication are all out. I've tried e-mailing her, I've tried text-messaging her, I've tried to call her. I just can't get in touch with her.

I can't get through. All lines of communication are out.

I just need to get in touch with her somehow. It's probably the same way on her end, too. She doesn't have a way to call out. ... Just not knowing -- that's the frustrating part.

They said it was bad, then they said it wasn't as bad as they thought, and it is as bad as they thought.