'Emergency' is the key word. When the entire road service area is dealing with the same conditions, it's no longer a unique emergency.

At some point what will happen is we'll have business-practice statements and auditing of those business practices to ensure the integrity of your data.

With the Hotmail breach, the mail was quite secure as it was going over the Internet. It was the back-end system that wasn't secure.

For all intents and purposes, it [the 128-bit encryption] is unbreakable.

When those kinds of weather and road conditions confront us, we have to tell people, we cannot do every single road. All we can really do is sand and peel and scar our priority routes.