The big win is leveraging the strength of one channel across another. So how do we get our store-only customers to buy across both channels? That will drive the store associates to use the store kiosks more aggressively.

If a reseller has a pressing technical issue, they can find the solution in just a few minutes at our DTE. It's an invaluable opportunity that we're thrilled to provide to resellers free of charge.

We've carefully chosen the best instructors for our DTE who are industry leaders. Not only is there technical training for those who do hands-on work at the installation, we're also providing business building sessions to help our resellers plan their growth strategies for 2006 and beyond.

In the second half we had a lot more energy and did a much better job on the boards. We had just dug ourselves too deep of a hole in the first half.

If you can do it yourself, you should. The goal is to build up your base of customers.

They can custom build a room and see how the room and the appliances look in different colors or in two or three dimensions.

With the new design center we are building loyalty, a community and tying it in to our multi-channel strategy.

The more vendors you add, the less money there is.

There was no energy. For whatever reason, we just didn't bring any energy on the floor. It was disappointing.