Most U.S. users updated their anti-virus solutions because of Melissa, so they are safe.

It is much easier to get a remote access Trojan into a company than break down a firewall.

What we saw 20 years ago was really technical enthusiasts, and people creating proof of concept viruses. For the first seven or eight years that was really who made these things.

Anyone from the general public can come in and scan their hard drive at any time.

We've never seen a virus spread so quickly.

We do have it on our watch list of viruses that may become an issue. As always, we recommend that customers get their antivirus software updated.

As more and more people telecommute, that is the hardest group to keep updated and control [via] security policies [given that] remote users don't necessarily log in every day.

We contacted prime support customers by phone and e-mail.