Jason called me up that night and probably talked to me for an hour and a half. That was absolutely the most upset I've ever heard him . . . he was so upset. I can't even tell you the stuff he said because I've never heard Jason talk like that before.

203

Before we started nobody would ever tell me that healthcare is patient centered.

181

We needed a public-private partnership. We needed an employer-led organization, but it was important to have all stakeholders at the table.

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