In a litigious society like the United States, HR managers found to be discriminating on the basis of name would probably find themselves before a court before too long.

173

Managers can't manage diverse cultures successfully until they understand what culture is and know their own culture.

167

Japanese and Americans approach research and development in different ways - the Japanese use it to create a new product of higher quality while Americans put innovation first and assume quality will follow. Have them work together and the result is superior, the process dynamic.

157