The way the weather is, and has been, the ice is unpredictable. People should use common sense.
[Online brokerages] who are in a 'deep discount' niche are going to have to come up with new revenue stream, or they are going to be in trouble.
They were bumping into each other all the time.
H&R Block's real strength is they have these branch offices everywhere and a lot of talented people who do taxes and that's a real strength and they need to focus on that. They demonstrated pretty clearly last year that they weren't very good at the Web side of it, so they've got to get better, but the main focus is bringing what they do well to more people.
[Ultimately, the Internet won't be H&R Block's salvation or its downfall, Sterling says.] Frankly, a lot of people still want to have their hands held while they do taxes, ... The real challenge is finding more products to push at that demographic.
Hopefully H&R Block has their stuff together this year. It would be very ugly if they did not.
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