We are very concerned about that area of the business right now.

We have done everything to try and keep the workers well informed of what's going on. But we don't have all of the information right now, and I can understand how that can be frustrating.

Make no mistake, John Casey feels that it is a horrible thing to have to lay people off. And hopefully our worst fears will not be realized.

I'm taking precautionary measures, I'd rather be safe then sorry.

There will always be ad-hoc communication, but gambling that critical information gets communicated properly is dangerous, especially as you increase the number of active projects. Mistakes mean re-work, and I know that Phil hates rework more than anything.

I don't think you can solve the problem by saying: 'Police officers, don't arrest people. Attorney generals, don't prosecute people. Judges, don't find people guilty.' .

The last thing you want to do is to re-engineer the core workflows to such a degree that hardly any employee can follow it, or document it. Especially with small businesses, where routines are sometimes entrenched, knocking over the sacred cows all at once can be disorienting.

Our job is not to punish people, but yet when you have people who will not do what they're required to do, there's no alternative.

We are seeking any new work we can get.

A book of quotations . . . can never be complete.